Frequently Asked Questions

As soon as your parcel departs our logistics facility in New Jersey, you will receive an automatic email containing real-time FedEx or UPS tracking numbers. You can also contact our support desk with your HomenesStore order number (e.g., HS-123456) for live transit status.

While we engineer heavy-duty corner guards and reinforced honeycomb cartons, courier accidents occasionally happen. If your package arrives damaged, take 2–3 photos and email support@homenesstore.info within 48 hours. We will immediately dispatch an expedited replacement unit at zero cost.

We want you to feel confident that our furniture and decor genuinely fit your lifestyle. You may return any item within 30 days of delivery in its original condition and packaging. Simply contact our support team at support@homenesstore.info to receive a prepaid return shipping label.

Once our warehouse inspects the returned merchandise (usually within 48 business hours of receipt), we initiate a full refund to your original payment method. Depending on your financial institution, funds appear on your bank statement within 3 to 5 business days.

Most of our chairs, credenzas, and tables ship either fully assembled or requiring minor, single-tool leg attachment (typically 10–15 minutes). All necessary hex wrenches and precision machined brass bolts are included in the packaging along with clear, illustrated step-by-step guides.

For everyday care, wipe surfaces with a clean, slightly damp microfiber cloth, followed immediately by a dry lint-free towel. Avoid silicone-based aerosol sprays, abrasive scrubbers, or ammonia cleaners. Applying a natural beeswax or mineral paste once or twice a year keeps the wood grain hydrated and naturally lustrous.

Our 16-piece stoneware dinnerware, crystal glassware, and tri-ply stainless cookware are 100% dishwasher safe. For our enameled cast iron Dutch oven and Japanese Damascus steel knives, we recommend gentle hand washing with warm soapy water to preserve the razor-sharp edge and vibrant enamel gloss.

Yes! We provide complimentary swatch kits including natural oak, American walnut, oatmeal linen, and bouclé fabrics. Send us your mailing address via our Contact page or email swatches@homenesstore.info, and we will rush your sample kit via USPS first-class mail within 24 hours.

Yes, we maintain an active Trade & Commercial Program offering tiered discounts of 15% to 25%, tax-exempt purchasing, and dedicated logistics coordinators for staging, residential development, and hospitality projects. Apply with your resale certificate on our Contact page.

Every solid wood dining table, chair frame, and sideboard is backed by our comprehensive 5-Year Craftsmanship Warranty covering timber splitting, joint failure, and structural defects. If any structural issue arises, we repair or replace your piece free of charge.